Online Customer Service Administrator (Admin CS Online)

Join Toko Liman, a dynamic retail company in Yogyakarta, as our Online Customer Service Administrator (Admin CS Online)! We’re looking for a friendly, solution-driven professional to manage customer interactions, resolve inquiries, and ensure a seamless online shopping experience. In this role, you’ll be the first point of contact for our customers, handling inquiries via WhatsApp, email, and live chat. Your mission is to provide excellent customer service, maintain high customer satisfaction, and contribute to our company’s growth.

At Toko Liman, we believe in continuous improvement and innovation. As our Online Customer Service Administrator, you’ll work in a collaborative environment with a team of dedicated professionals. You’ll have the opportunity to develop your skills, learn new tools, and grow within the company. Our city, Yogyakarta, offers a vibrant culture and a supportive community, making it an ideal place to live and work.

If you’re passionate about customer service and want to make a difference, we’d love to hear from you. Join us at Toko Liman and be part of our journey to success!

📋 Tanggung Jawab Pekerjaan

• Manage customer interactions via WhatsApp, email, and live chat, ensuring timely and accurate responses.
• Resolve customer inquiries and complaints, maintaining a high level of customer satisfaction.
• Update and maintain customer records using CRM software like Salesforce or HubSpot.
• Collaborate with the sales and marketing teams to ensure consistent customer service.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide training and support to new customer service representatives.
• Stay updated with the latest trends and best practices in customer service.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, preferably in a retail or e-commerce environment.
• Fluent in Indonesian and English, both written and spoken.
• Strong communication and interpersonal skills.
• Proficient in using CRM software like Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Certification in customer service or a related field is a plus.
• Passionate about providing excellent customer service and contributing to a positive customer experience.

🛠️ Keahlian

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