Group Head of Aftersales

PT Encartha Indonesia is a leading player in the automotive industry in Palembang, Sumatera Selatan, offering a comprehensive range of vehicles and services. As our Group Head of Aftersales, you will be at the forefront of driving our customer satisfaction initiatives to new heights. This senior leadership role requires strategic vision and hands-on expertise in managing aftersales operations. You'll oversee service centers, ensuring they deliver exceptional customer service and maintain high standards of vehicle repair and maintenance.

In this role, you will develop and implement aftersales strategies that align with our business objectives. You will manage a team of experienced professionals, providing them with the tools and resources needed to excel. Utilizing industry-leading software such as SAP and Salesforce, you will streamline aftersales processes, enhance customer experience, and drive operational efficiency. This is an opportunity to make a significant impact on our customers and our business as a whole.

📋 Tanggung Jawab Pekerjaan

• Develop and implement aftersales strategies that align with business objectives.
• Oversee the operations of service centers, ensuring high standards of customer service and vehicle repair.
• Manage a team of aftersales professionals, providing guidance and support to enhance their performance.
• Utilize SAP and Salesforce to streamline aftersales processes and improve operational efficiency.
• Monitor customer satisfaction metrics and implement initiatives to enhance the customer experience.
• Collaborate with other departments to ensure seamless integration of aftersales services with overall business operations.
• Stay updated with industry trends and best practices, applying this knowledge to drive continuous improvement in aftersales services.
• Represent PT Encartha Indonesia at industry events and conferences, promoting our brand and aftersales excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Minimum of 10 years of experience in aftersales operations within the automotive industry.
• Proven track record of successfully managing aftersales teams and driving customer satisfaction.
• Strong knowledge of SAP and Salesforce, with experience in implementing and optimizing aftersales processes.
• Excellent leadership and communication skills, with the ability to inspire and motivate a team.
• Strategic thinker with a proactive approach to problem-solving.
• Certification in Automotive Service Excellence (ASE) or equivalent is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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